We at Radarous are dedicated to ensuring that every customer receives prompt, knowledgeable, and friendly support. Our goal is to help you make the most of your security and counter-threat solutions, resolve any issues quickly, and guide you through any maintenance or service processes.
How to Reach Us
1. Email Support
• Email: support@radarous.com
• Our typical response time is within 1–2 business days.
2. Phone Support
• Phone: +82 (10) 2785-1596
• Available Monday–Friday, 9 AM–5 PM (local time zone).
• For urgent inquiries after hours, please leave a voicemail; we will return your call as soon as possible on the next business day.
4. FAQ
• Explore troubleshooting guides, product manuals, and FAQs at https://support.radarous.com/p/faq.html
• Many common questions and operational steps are detailed here.
Typical Issues We Can Assist With
• Installation & Setup
• Troubleshooting or Diagnostics
• Warranty & Service Inquiries
• Maintenance Schedules
• Upgrades or Accessory Recommendations
Support Policies
• Warranty Service: If your product is within its warranty period and meets the conditions outlined in your warranty agreement, we will repair or replace it free of charge (shipping fees may apply).
• Non-Warranty Repairs: For products outside of warranty, we provide paid repair services. Our team will issue a cost estimate before proceeding.
• Response Time: We aim to reply to all inquiries within 1 business day, though complex or high-volume situations may take slightly longer.
